Customer Service Mission Statement
To provide our clients with an optimal level of service, with the purpose of delivering accurate and timely financial information and proactive assistance to business owners and managers for making informed business decisions that allow them to run their companies more efficiently and profitably.
Customer Service Standards
At e-AccountingPlus, our Customer Service Mission Statement oversees the way we service our clients. It emphasizes our desire to work for our clients and gives us direction when we make service-related decisions.
Respect
Our staff is educated in the customer service standards of e-AccountingPlus and will display a friendly demeanor, and will be knowledgeable, professional and courteous when interacting with our clients and handling their business transactions.
Communication
Out staff is dedicated to proactive client communication. Client messages will be followed up within one business day from receipt, and all special requests and services completed for a client will be followed up with a confirmation email or phone call from our staff.
Consistency
In a commitment to provide accurate information to our clients, e-Accounting Plus regularly reviews our accounting system and procedures for client accounts. e-Accounting Plus will always abide by Generally Accepted Accounting Principles (GAAP).
Concern
e-AccountingPlus seeks fair and prompt solutions when handling client problems and questions. If a mistake is made, e-AccountingPlus will take all actions, in a professional and timely manner, to fix the error and repay the client for costs incurred. Our staff will also provide consistent communication until a problem
is rectified or a solution is reached.
Confidentiality
All information e-AccountingPlus holds regarding the personal or business affairs of our clients will be held in strict confidence, except with express written consent, or as may be required by law.
